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Terms and Conditions

TOP CHEF MEALS® TERMS AND CONDITIONS OF USE

The topchefmeals.com website (the "Website") provides information about knowledge, advice and products. We make this Website available to the public subject to the following terms, policies and guidelines. By visiting the Website, you agree to abide by these Terms and Conditions of Use. If you do not wish to be bound by these Terms and Conditions of Use, you may not use the Website and must immediately cease use of the Website. Please read these Terms of Use carefully.

GUARANTEES

Prices listed herein can and do change from time to time based on market conditions.  The prices for our meals are based on market conditions and do change from time to time on an individual basis.  We also charge a $0.35 fee for each change of starch and/or vegetable made from the default selected of each for each entree.  Once you place your order and pay for it via our shopping cart your order is considered final.  Any returns, credits and/or cancellations for other than quality reasons will be strictly at the discretion of Top Chef Meals management.  Our 100% satisfaction guarantee applies to the quality of our food, and our customer service.  It does not cover returns, credits, cancellations and/or returns purely for convenience and/or personal reasons outside the scope of our services.  We guarantee the quality of our products and their delivery in good condition. Because we produce a perishable product, we CANNOT accept returned food items.  We will first review your situation and following this will credit your Top Chef Meals website account for any food item or meals that were damaged, spoiled, or impaired as a direct result of shipping or delivery.  We do not make cash refunds to your credit card under this guarantee. 

Delivery Day

Please understand that since all of our meals are made by chefs, we can NOT guarantee your delivery day because as a small company, peak order days can overwhelm our staff.   In addition, we cannot be responsible for FedEx which delivers our meals outside of our courier area in the metropolitan New York area, and any number of reasons completely out of our control can delay your order getting to you.  Fedex can and has delayed shipments for reasons that include weather, work stoppages, FedEx employee mistakes, holiday volume, etc., and Top Chef Meals cannot be held responsible for these unforeseen issues which ae out of our control.  For this reason we pack all FedEx shipments with extra dry ice to ensure the cold integrity of our shipments for more than 24 hours from FedEx's scheduled delivery day.  

Shipping Policies

FedEx Shipments:  All sales on this website are for shipments from our Elmsford, New York commissary.  We never ship outside of the USA under any circumstance.  We guarantee delivery only to the addresses we are provided.  We wanted you to know that, unlike other items you might buy over the internet, food has to be treated with a great deal of care in order to assure it arrives at your doorstep in perfect condition.  To guarantee this we typically only ship FedEx Monday through Wednesdays, otherwise your order may sit in a shipping warehouse over the weekend – and we wouldn’t want that! Therefore, depending on the day and time you place your order, your package of great tasting food may ship immediately or as late as five business days from the day you place your order. 

White Glove Deliveries:  If for some reason you cannot accept the order on the day of delivery simply call our offices before 10:00 am and we will hold your order for another day of your choosing based on our delivery schedule.  If you do not call then please plan on your order being delivered on the day promised.  Our courteous delivery personnel will attempt to ring your bell and hand you the order in person.  If you do not answer the door then the order will be left at your front door.  We do not refund for orders that are not accepted in person for any reason.  If your order defrosts and is still cold to the touch then we recommend that you do not refreeze them and store your meals in the refrigerator as soon as possible.  They can be safely stored in the refrigerator after completely defrosting for up to 4 days. If you place your still frozen meals in the refrigerator to defrost and take then out when needed, they can stored safely for 5 days from the day of delivery.

Address Correction and Improper Addresses At Time Of Ordering

Please be especially careful to provide us an accurate address at the time you place your order.  If you feel you made a mistake please call our customer service at 914-372-7080 to make any corrections.  If you provide an incorrect or incomplete address (i.e. forget to include your apartment number, incorrect street address, city doesn't match zip code and we cannot resolve your address) we will charge an address correction fee and/or a second delivery fee for having to redeliver your order a second time. 

USAGE REGULATIONS

The Website is made available for information purposes only. You may display, reformat and print information from the Website for your own personal, non-commercial use only. You may not sell, re-publish, distribute or display any Content or other material from the Website for any other purpose. All such uses are strictly prohibited without our express prior written consent, and such consent may be given or withheld in our discretion. You agree that you will not in any way modify, move, add to, delete from or tamper with any Content or feature of the Website or interfere in any way with its proper functioning. We reserve the right to suspend or terminate access to the Website by anyone who violates these Terms of Use or any applicable law or whose conduct is harmful to the interests of Top Chef Meals. We may take steps to prohibit access and/or use without prior notice to any such user. Please review our privacy policy for information about our use of information collected through the website. all sales of products through the web store are subject to the web store sales terms.

Third-Party Content and Links

The website includes information provided by third parties, including opinions and advice of experts in different fields. Top Chef Meals and its employees are not responsible for the opinions, statements, services, offers or other information provided by third parties. The website may include the personal recommendations and opinions of employees Top Chef Meals and are not endorsements of any organization, product or service, and Top Chef Meals nor any of its employees or agents makes any representation or warranty or assumes any liability regarding the quality of products or services that may be purchased by you from any third party.

Disclaimer: No Medical Advice Provided

The content on this website is provided for informational purposes only and is not intended to be a substitute for professional medical advice. All diet meal programs are not designed for use with children under the age of 18. You should consult your physician or other qualified health provider before beginning this or any other dietary program. At any time you have questions regarding a medical condition, you should seek the advice of your physician or other qualified health care provider. none of the contents of this website are intended to be relied upon for medical treatment or diagnosis. Any opinions expressed on this website are the opinions of the authors and Top Chef Meals nor any of their employees assumes any liability for the contents of any materials provided on the website. reliance upon any opinion or advice provided on the website is at your own risk. Top Chef Meals and its employees does NOT assume any liability or responsibility for damage or injury to person or property arising from any use of any product, service, information or instruction contained on this website.

Copyright and Trademarks

All content on the Website, including text, graphics, logos, button icons, images, video clips and audio clips (collectively "Content"), the compilation of the Content (meaning its collection, arrangement and assembly) and all software used on or in the Website are the property of Top Chef Meals. All Content and software are protected by U.S. and international copyright laws. The names, trademarks, service marks and logos (collectively, "Trademarks") used and displayed on the Website, including, but not limited to, Top Chef Meals™ are registered or unregistered trademarks of Top Chef Meals. No license is granted for any further use of any Trademarks. All rights not expressly granted in these Terms of Use are reserved.

Comments and Suggestions

We appreciate your comments and feedback about the Website. Please note that by providing comments, ideas or suggestions to us, you grant to us and our affiliates a non-exclusive, transferable, irrevocable, worldwide, royalty-free, perpetual license and right to use, modify, reproduce, disclose, publish and distribute such submissions for any purpose, without restriction, without compensating you in any way and without right of attribution. If you do not wish to grant us such rights, we ask that you not send us or post comments or other submissions, particularly any information you consider to be confidential or original creative material, such as scripts, story ideas, photographs or original artwork.

Liability

The Website is made available "AS IS." Top Chef Meals and its respective employees or agents makes any representations or warranties of any kind, express or implied, as to the operation of the Website or the Content or other information and materials included on the Website.

To the full extent permitted by applicable law, TOP CHEF MEALS AND THEIR RESPECTIVE Employees AND AGENTS disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement, or any warranty that the site will operate uninterrupted or error free.

Modification: Waiver

The Website and the products, services and programs described in the Website may be changed, eliminated or updated without prior notice. We may also make changes to these Terms of Use and any Website-related policies, rules or guidelines at any time. Revised terms will be effective when posted to the Website unless otherwise provided by us in the revision. Your continued use of the Website after new Terms of Use or any revised policies, rules or guidelines are posted constitutes your agreement to abide by the revised terms.

Governing Law

This Website is created and maintained in the State of New York, USA. As such, the laws of the State of New York govern these Terms of Use without giving effect to any principles of conflicts of laws that would allow for the law of any other jurisdiction to be applied. In the event of any dispute relating to the Website, you consent to the personal jurisdiction of courts (state and federal) sitting in the State of New York, acknowledge that venue is only proper in the state courts in Westchester County, New York, and waive any objection you may have in the future with respect to any of the foregoing. Any claim or action that any party may have arising from or related to use of the Website must be filed within one (1) year after the claim or cause of action arises. Any claim or action not filed within such time will be forever barred.

Entire Agreement

These Terms of Use and the Privacy Policy constitute the entire agreement between us and you with respect to the Website. No prior or current agreements or communications between the parties will have any effect as part of this agreement or as a separate continuing agreement.

CONTACTING US

CustomerService@topchefmeals.com

This website is only for the purpose of providing information and should not be substituted for the advice of your doctor.

Please consult with your doctor before starting any weight loss program or supplement.

Fill you and your parents' kitchen with locally made Top Chef Meals and easily eat
fresh and healthy cuisine without compromise or commitment.

100% QUALITY GUARANTEE


We guarantee the quality of our products and their delivery in good condition. Because we produce a perishable product, we cannot accept returned food items. We will promptly either replace or credit your Top Chef Meals account for any meals that are damaged, spoiled, or otherwise inedible as a direct result of shipping or delivery.  

We cannot guarantee meals that are unacceptable because of taste preferences or over cooking by consumers.

What Verified Actual Customers Have To Say About Us!

We're authentic.  Every image on this website represents our actual food, produced and delivered.

Deliver Area

Delivery Areas We Serve

We ship via FedEx to all of the lower 48 states of the US.

Your first shipment to any areas that are served by 3 day or less are shipped free as long as you FIRST create an account and order at least $75 after any discounts. Shipping costs for these zones after the first order are as follows:

Orders less that $110 at $19.95 per box.
Order at least $110 worth and receive 50% off shipping ($9.95) per box up to 21 meals. More than 21 meals require a 2nd shipping box.
Order exactly 21 meals (no other items allowed) and receive FREE Shipping

Western states shipping costs for zone 4, and 3 day select air service shipments can be found HERE.

Delivery Options

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