Terms and Conditions
TOP CHEF MEALS® TERMS AND CONDITIONS OF USE
Prices listed herein can and do change from time to time based on market conditions. The prices for our meals are based on market conditions and do change from time to time on an individual basis. We also charge a $0.35 fee for each change of starch and/or vegetable made from the default selected of each for each entree. Once you place your order and pay for it via our shopping cart your order is considered final. Any returns, credits and/or cancellations for other than quality reasons will be strictly at the discretion of Top Chef Meals management. Our 100% satisfaction guarantee applies to the quality of our food, and our customer service. It does not cover returns, credits, cancellations and/or returns purely for convenience and/or personal reasons outside the scope of our services. We guarantee the quality of our products and their delivery in good condition. Because we produce a perishable product, we CANNOT accept returned food items. We will first review your situation and following this will credit your Top Chef Meals website account for any food item or meals that were damaged, spoiled, or impaired as a direct result of shipping or delivery. We do not make cash refunds to your credit card under this guarantee.
Please understand that since all of our meals are made by chefs, we can NOT guarantee your delivery day because as a small company, peak order days can overwhelm our staff. In addition, we cannot be responsible for FedEx which delivers our meals outside of our courier area in the metropolitan New York area, and any number of reasons completely out of our control can delay your order getting to you. Fedex can and has delayed shipments for reasons that include weather, work stoppages, FedEx employee mistakes, holiday volume, etc., and Top Chef Meals cannot be held responsible for these unforeseen issues which ae out of our control. For this reason we pack all FedEx shipments with extra dry ice to ensure the cold integrity of our shipments for more than 24 hours from FedEx's scheduled delivery day.
FedEx Shipments: All sales on this website are for shipments from our Elmsford, New York commissary. We never ship outside of the USA under any circumstance. We guarantee delivery only to the addresses we are provided. We wanted you to know that, unlike other items you might buy over the internet, food has to be treated with a great deal of care in order to assure it arrives at your doorstep in perfect condition. To guarantee this we typically only ship FedEx Monday through Wednesdays, otherwise your order may sit in a shipping warehouse over the weekend – and we wouldn’t want that! Therefore, depending on the day and time you place your order, your package of great tasting food may ship immediately or as late as five business days from the day you place your order.
White Glove Deliveries: If for some reason you cannot accept the order on the day of delivery simply call our offices before 10:00 am and we will hold your order for another day of your choosing based on our delivery schedule. If you do not call then please plan on your order being delivered on the day promised. Our courteous delivery personnel will attempt to ring your bell and hand you the order in person. If you do not answer the door then the order will be left at your front door. We do not refund for orders that are not accepted in person for any reason. If your order defrosts and is still cold to the touch then we recommend that you do not refreeze them and store your meals in the refrigerator as soon as possible. They can be safely stored in the refrigerator after completely defrosting for up to 4 days. If you place your still frozen meals in the refrigerator to defrost and take then out when needed, they can stored safely for 5 days from the day of delivery.
Address Correction and Improper Addresses At Time Of Ordering
Please be especially careful to provide us an accurate address at the time you place your order. If you feel you made a mistake please call our customer service at 914-372-7080 to make any corrections. If you provide an incorrect or incomplete address (i.e. forget to include your apartment number, incorrect street address, city doesn't match zip code and we cannot resolve your address) we will charge an address correction fee and/or a second delivery fee for having to redeliver your order a second time.
Third-Party Content and Links
The website includes information provided by third parties, including opinions and advice of experts in different fields. Top Chef Meals and its employees are not responsible for the opinions, statements, services, offers or other information provided by third parties. The website may include the personal recommendations and opinions of employees Top Chef Meals and are not endorsements of any organization, product or service, and Top Chef Meals nor any of its employees or agents makes any representation or warranty or assumes any liability regarding the quality of products or services that may be purchased by you from any third party.
Disclaimer: No Medical Advice Provided
The content on this website is provided for informational purposes only and is not intended to be a substitute for professional medical advice. All diet meal programs are not designed for use with children under the age of 18. You should consult your physician or other qualified health provider before beginning this or any other dietary program. At any time you have questions regarding a medical condition, you should seek the advice of your physician or other qualified health care provider. none of the contents of this website are intended to be relied upon for medical treatment or diagnosis. Any opinions expressed on this website are the opinions of the authors and Top Chef Meals nor any of their employees assumes any liability for the contents of any materials provided on the website. reliance upon any opinion or advice provided on the website is at your own risk. Top Chef Meals and its employees does NOT assume any liability or responsibility for damage or injury to person or property arising from any use of any product, service, information or instruction contained on this website.
Copyright and Trademarks
Comments and Suggestions
We appreciate your comments and feedback about the Website. Please note that by providing comments, ideas or suggestions to us, you grant to us and our affiliates a non-exclusive, transferable, irrevocable, worldwide, royalty-free, perpetual license and right to use, modify, reproduce, disclose, publish and distribute such submissions for any purpose, without restriction, without compensating you in any way and without right of attribution. If you do not wish to grant us such rights, we ask that you not send us or post comments or other submissions, particularly any information you consider to be confidential or original creative material, such as scripts, story ideas, photographs or original artwork.
The Website is made available "AS IS." Top Chef Meals and its respective employees or agents makes any representations or warranties of any kind, express or implied, as to the operation of the Website or the Content or other information and materials included on the Website.
To the full extent permitted by applicable law, TOP CHEF MEALS AND THEIR RESPECTIVE Employees AND AGENTS disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement, or any warranty that the site will operate uninterrupted or error free.
This website is only for the purpose of providing information and should not be substituted for the advice of your doctor.
Please consult with your doctor before starting any weight loss program or supplement.